Am I eligible for HotelHub Travel in partnership with Mastercard?

We have partnered with Mastercard in Azerbaijan, Georgia, Kazakhstan, and Turkey to offer its Mastercard credit and Maestro cardholders a discounted hotel programme. To qualify, you must hold a valid Mastercard credit or Maestro card issued in any one of these four countries.

Is there a fee to join?

There is no fee for you to join, you can take advantage of our hotel savings by registering an account on our website.

What credit cards do you accept?

To qualify as a member, you must hold a valid Mastercard credit or Maestro card, and payment will only be through a valid Mastercard credit or Maestro card.

How can I make my hotel reservation?

We are an online booking platform that allows you to book via the website.

How do I know that my reservation is confirmed with the property?

When you complete the reservation process, an on-screen confirmation will appear. It will show you your reservation details as well as your booking number. We advise you to print it out. You will also receive a confirmation to your email address following your reservation.

I did not receive confirmation of my reservation by email. What do I have to do?

The most common reason for this is typing your email address incorrectly. Please check your email address before finalizing your reservation. In some cases, confirmation emails may end up in your “spam folder”. If you have not received an email after making your reservation, please contact Customer Service via the Contact Us section on the website.

How can I be sure that my credit card information is secure?

We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information. SSL provides assurance that you are really doing business with us (and not an impostor) and that the information you are sending to us cannot be intercepted or decrypted by anyone other than the intended recipient.

Can I book a room for tonight?

Some hotels allow us to book their rooms until 3:00pm on the day of arrival. Only those hotels that follow this policy will be displayed to you if your arrival date is the same day.

Is there a free shuttle from the airport to the hotel?

Some hotels do provide free shuttle services from the airport. This information can be found on the property information page for the specific hotel.

Will I get a free breakfast?

Some hotels include a free breakfast with each room night booked. That information can be found on the property information page for the specific hotel.

What about parking at the hotel?

Parking (whether free or for a fee) is provided at certain hotels. Check the property information pages for information on availability of parking.

How do I get driving directions to the hotel?

Click the map link on the hotel property page. This map will give you the main cross streets and address of the hotel.

Do hotels have minimum age requirements to book a room?

Most hotels require a minimum age of 18 in order to book a room. Some require the guest(s) to be 21. You can see requirements and other hotel amenities on the hotel's property information pages.

How accurate is your hotel amenities information?

The hotel information is updated by the hotel or hotel chain from time to time. As we do not own or operate these hotels, we rely entirely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend you contact the hotel to validate the amenity or service(s).

What are additional fees and taxes?

Every city has their own tax rates. In some cases there are additional fees imposed by providers, local, city, state, and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

What is this charge on my credit card?

Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you with the lowest rates.

Do you include taxes in the total rate?

Generally yes, we do provide rates and breakdown the taxes for your convenience. However, in the event that a hotel does not provide us with their tax information, we will not be able to show that information to you.

Do I pay for the entire reservation amount or do I just make a deposit to hold the room?

It depends. Some of our providers require just a room night deposit to hold your room while others require pre-payment at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your Mastercard credit or Maestro card will be charged upon making the reservation. Typically, although not all the time, those requiring pre-payment are offering significantly-reduced rates.

Can I make reservations for someone else?

You can make a reservation for someone else using our system. Just ensure that you include that person's name and information as the guest. Payment will need to be via your Mastercard credit or Maestro card.

Can I give my reservation to someone else?

Please contact the hotel directly if you would like to transfer your reservation to someone else. Each hotel will have its own policies around this type of change to a reservation and can inform you appropriately.

What is your cancellation policy?

The fees assessed by us and any applicable third party travel provider as a result of a cancellation or change are set forth on the Booking Confirmation and apply to all transactions purchased through us. Please refer to the Booking Conditions for our detailed cancellation policy.

How do I cancel my reservation?

You can cancel your reservation by filling out the information in this link. You will need to include your booking confirmation number along with your details before you can submit your request to cancel your reservation. Please check the hotel provider’s cancellation policy regarding any cancellation deadlines, fees or refunds of reservation or deposit amounts.

Can I switch hotels?

Yes. You can switch hotels by cancelling your previous reservation and making a new reservation. Please review your existing reservation to avoid any cancellation or modification penalties.

How will I know if there are any Government travel restrictions?

Please check for travel restrictions before booking and travelling to a hotel. Travel may be permitted only for certain purposes and touristic travel may not be allowed. We recommend that you seek out information for any destination you are planning to travel to.

Who can I contact to help me?

Hopefully, you will find the answers to your questions or concerns by reading through our most frequently asked questions list. If you do not find the answer to your question, please contact Customer Service via the Contact Us section on the website.